AIG introduces its Trust Program at AI Tower, offering first-phase customers guarantees covering construction, delivery, refunds, payment suspension and unit assignment.
Cairo, Egypt | September 2026: AIG has launched its Trust Program in the New Administrative Capital for the first time.
The initiative aims to strengthen customer confidence and promote greater transparency in real estate transactions.
AIG introduced the program at its AI Tower project in the Central Business District (CBD) of the New Administrative Capital.
The program supports AIG’s approach to customer protection and long-term relationships.
AIG Focuses on Customer Confidence
Karim Abdin, Chief Commercial Officer (CCO) at AIG, said the program reflects the company’s strategy.
AIG aims to build long-term customer relationships based on trust, transparency and commitment.
Abdin said the initiative also supports the leadership’s vision for a more disciplined real estate market.
He added that the approach supports serious developers that respect customer rights and contractual commitments.
“The Trust Program reflects our commitment to putting customers and their confidence at the center of our priorities,” Abdin said.
He explained that AIG wants customers to experience trust through tangible benefits.
The company currently offers the program to first-phase customers at AI Tower.
100% Refund if Construction Does Not Start
The AIG Trust Program offers a 100% payment refund guarantee under specific conditions.
Customers can claim a full refund if AIG does not start construction within 24 months from the contract date.
The guarantee covers all payments made by eligible customers.
The program applies this benefit according to its terms and conditions.
AIG designed this guarantee to give customers greater confidence during the early investment stage.
Customers Can Suspend Installments
The program also gives customers the right to suspend installment payments in case of delivery delays.
Customers can suspend payments if AIG does not meet the agreed delivery date.
The suspension continues until the company hands over the unit.
The program applies this benefit according to its terms and conditions.
This mechanism gives customers additional flexibility when delivery delays occur.
Full Refund Plus Contractual Compensation
The Trust Program also offers a full refund with compensation in certain cases.
Customers can terminate their contracts if AIG misses the agreed delivery date.
Eligible customers can receive 100% of their payments.
They can also receive the penalty that applies under the contractual terms.
This option gives customers another layer of financial protection.
Free Unit Assignment
The program also provides an exclusive free assignment option.
Eligible customers can transfer ownership of their units through the program’s approved mechanism.
Customers will not pay assignment fees under this benefit.
The option gives customers greater flexibility when managing their real estate investments.
Best Available Offer for First-Phase Customers
The Trust Program also provides first-phase customers with access to AIG’s best available offer.
This benefit aims to strengthen the value that customers receive from their investment.
AIG sees these benefits as part of a broader approach to the developer-customer relationship.
The company wants to build that relationship around transparency, shared responsibility and commitment.
AIG Links Trust to Construction and Delivery
Abdin stressed that the company wants to turn customer trust into a practical commitment.
He said AIG supports President Abdel Fattah El-Sisi’s directives for a more disciplined real estate market.
“We support the President’s directives to promote a disciplined real estate market where committed and responsible companies lead the sector and continue to grow,” Abdin said.
He added that AIG wants to give customers greater confidence and security.
The company also wants to demonstrate its commitment through clear responsibilities toward customers.
Trust Program Currently Available at AI Tower
AIG currently offers the Trust Program exclusively to first-phase customers at AI Tower.
The company will continue to review the program as customer needs evolve.
AIG will also consider market developments when assessing future improvements to the initiative.
The launch makes AI Tower the first AIG project in the New Capital to offer the program.
AI Tower and AIG’s Customer-Centric Approach
AI Tower represents AIG’s presence in the New Administrative Capital’s Central Business District.
The Trust Program adds a customer-focused dimension to the project’s investment proposition.
Through the initiative, AIG seeks to strengthen confidence throughout the customer journey.
That journey covers contracting, construction, payment and final unit delivery.
Karim Abdin: Trust Is More Than a Marketing Slogan
Abdin emphasized that customer trust remains central to AIG’s approach.
“Customer trust is not a marketing slogan for us; it is a commitment that we want customers to experience at every phase of their journey with us,” he said.
He added that the real estate market needs companies that honor their commitments.
“We believe the future of real estate market belongs to companies that honor their promises and respect their customers’ rights, and this is the approach we have chosen to follow at AIG,” Abdin concluded.
